Voice AI can mix up answers when it misunderstands input or pulls data too...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can mix up answers when it misunderstands input or pulls data too soon. A smart way to catch these mistakes before they reach the customer is by confirming details like order IDs through a quick readback