Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://shanesexpertword.fotosdefrases.com/my-voice-agent-gets-names-and-emails-wrong-even-when-callers-spell-them

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation