Listen without rushing to fix things. Ask what would help, and offer a...

https://www.hotel-bookmarkings.win/listen-without-rushing-to-fix-things-ask-what-would-help-then-offer-one

Listen without rushing to fix things. Ask what would help, and offer a practical step, like sitting with them during a call. Say, “I’m here, and we can take this step together.” Set boundaries. Support may take more than one conversation.