Customer experience directly impacts retention because it shapes how easily and...

https://tiny-wiki.win/index.php/How_Do_I_Make_My_Platform_Feel_Faster_Even_If_It_Isn%E2%80%99t%3F

Customer experience directly impacts retention because it shapes how easily and enjoyably users interact with a digital platform. For example, simplifying onboarding by removing unnecessary steps helps users get started faster and feel less frustrated