After testing AI automation platforms across 15 teams, I’m seeing up to 70% of...

https://www.cool-bookmarks.win/by-2026-ai-customer-service-tools-will-do-more-than-just-help-agents-they-ll

After testing AI automation platforms across 15 teams, I’m seeing up to 70% of routine tasks handled within the first week. The key is using AI to assist agents, not replace them, which keeps customers happy and avoids bot frustration